The Commercial Television Industry Code of Practice regulates program content on commercial free-to-air television, including:
program classification;
accuracy, fairness and respect for privacy in news and current affairs;
non-program time on television; and
placement of commercials and program promotions.
1. COMPLAINTS ABOUT PROGRAMMING AND SCHEDULING
Imparja values audience feedback as an important way of keeping in touch with community opinion. If your feedback concerns a particular programming matter not covered by the Code of Practice, such as general scheduling queries, general feedback or questions you can contact our Programming department by clicking here.
2. COMPLAINTS UNDER THE CODE OF PRACTICE
The Code of Practice sets out a formal complaints process for matters covered by the Code. If you believe Imparja has acted contrary to the Code of Practice you should follow the steps below. If you would like more information about the complaints process please see Section 7 of the Code of Practice.
You can either:
a) Write a letter and send via post. (It is advisable that complaints sent via post use Registered Mail) to:
Program Manager
Imparja Television Pty Ltd
PO Box 52
Alice Springs, NT, 0871
b) Write a letter and send via
Fax: (08) 8950 1422
c) Lodge a Code Complaint via the Electronic Lodgement System, this complaint will be forwarded to Imparja for response.
Your complaint should include the following information:
Your name, address and telephone number
The name of the program, advertiser/product or program promoted
The station on which you saw or heard the program/advertisement
The date and time you saw or heard it
Reasons for your concerns
If your complaint relates to a matter covered by the Commercial Television Code of Practice, Imparja is required to investigate your complaint and provide you with a substantive written response within 30 working days of receiving the complaint. To trigger the formal complaints procedures for alleged breaches of the Code of Practice your complaint must be received within 30 days of broadcast.
Should you be unhappy with Imparja’s response you may refer the matter to the Australian Communications & Media Authority either via their website or in writing to:
Australian Communications & Media Authority
PO Box Q500
Queen Victoria Building
NSW, 1230 |